The Zambia Information and Communications Technology Authority (ZICTA) has fined
Airtel for failing to adhere to quality of service parameters as outlined in the authority’s quality of service guidelines.
The telecommunications company has also failed to adhere to section 67(1)(a) of the Information and Communications Technologies Act, number 15 of 2009.
“This has been necessitated by the recent outages experienced on the Airtel network that affected its subscriber base. Airtel has since been directed to immediately implement an action plan aimed at resolving the recurring network outages and to strictly adhere to the implementation timelines,” reads a statement by ZICTA corporate communications manager Hanford Chaaba in Lusaka yesterday.
Chaaba said the authority will continue to monitor Airtel’s performance to ensure adherence to the authority’s decision and the laws governing the sector.
“ZICTA is mandated under section 6 (f) of the Information and Communications Technologies Act, number 15 of 2009 to promote the interests of consumers of electronic communication services as well as ensure that operators provide quality services to the public.
